Question 1

Getting started with your Minecraft server

Accepted Answer

Purchasing a Senior Hosting server was the right choice. This article should cover the basics of setting up and configuring your Minecraft server, so that you and your community can start playing in a survival world straight away.

You should've received an email with instructions on setting up your account with our game panel, available at panel.seniorhosting.io - just click the link in the email to get started and, and once inside the control panel, select your server that you just deployed. If your server isn't online already, you can start it by pressing the Start button in the top right corner of the panel.

We automatically enable a username-based whitelist/allowlist on all servers created with us, so please run whitelist add <player> in the console to add your account (and others') to the list, replacing with your in-game username. If you're running a private server, we recommend keeping it enabled for security reasons, however you can run whitelist off in the console to disable it (this allows anyone with your server's IP to connect to your server!)

You can then copy the IP address and port to the top right of the console:

And connect to it via your Minecraft client, using the version you installed (usually the latest version):

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Question 2

Upgrade your server with Senior Hosting

Accepted Answer

We understand your server's playerbase can fluctuate a lot, and so we allow you to easily scale your Minecraft server by upgrading or downgrading at any time.

Head to your Servers page on the billing panel, or click here.

Select the service which you wish to upgrade and double check you've selected the right one. Now press Upgrade/Downgrade in the left sidebar.

You should now be able to select a new plan for your server. Finally, proceed with the checkout process for your new plan, and your server will be adjusted once payment has been received. Feel free to open a ticket if you have any questions, and thanks for your business!

Question 3

Cancel your server with Senior Hosting

Accepted Answer

We're sorry to see you go, but we won't hold it against you! If your service isn't working as intended or it's not what you expected, please open a ticket and let us know before proceeding with cancellation.

Head to your Servers page on the billing panel, or click here.

Select the service which you wish to cancel and double check you've selected the right one. Now press Request Cancellation in the left sidebar.

Briefly let us know the reason why you're cancelling your service, and select a cancellation type:

Immediately - the selected service is terminated within 24 hours of receipt of the cancellation request. No refunds will be provided for any of the billing period that is outstanding, as per our Terms of Service.

Next Due Date - the selected service is terminated on the next invoice due date.

Press on Request Cancellation and your request will be processed automatically within the time period specified. We recommend checking your PayPal subscriptions afterwards to e

Question 4

Why is my server still "Pending"?

Accepted Answer

Thanks for your order. Your service may show as "Pending" for a few reasons:

Your invoice might not be paid yet. Sometimes PayPal or card payments can take a few minutes to process.
We could still be setting up your service. This shouldn't take longer than 5 minutes, and most Minecraft servers can be deployed in a few seconds.
Your invoice could have been (most likely falsely) marked as fraudulent. Please open a ticket.

In the rare event that your order is still "Pending" after 30 minutes, please open a ticket and we'll look into your issue.

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